This policy explains how Construction Gauthier et fils handles your personal information, in accordance with Québec’s Law 25.
Never soldYour information is never sold, rented or exchanged.
For your projectIt is used to answer you, prepare your quote and carry out your work.
You stay in controlAccess, correction, withdrawal of consent: on simple request.
A designated personAlexandre Gauthier answers your questions and requests.
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Introduction
At Construction Gauthier et fils (9395-1879 QC inc.), we take the protection of your personal information very seriously. This policy explains which information we collect when you visit the website constructiongauthieretfils.com (the “Site”) or do business with us, why we collect it, how we use and protect it, and what your rights are.
It is written in accordance with the Act respecting the protection of personal information in the private sector of Québec, as amended by Law 25, and with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
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Person responsible for the protection of personal information
The owner of the company is the person responsible for the protection of personal information. He makes sure this policy is respected and answers your requests and complaints.
9395-1879 QC inc., doing business as Construction Gauthier et fils · RBQ licence 5799-5912-01
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Information we collect
We only collect the information needed for the purposes described in this policy. It comes directly from you:
Quote or contact form: your name, phone number, email address and a description of your project.
Exchanges with us (phone, email, Facebook page): the information you choose to send us, for example the address of the work, photos of the room to renovate or your availability.
Carrying out the work: the job site address and the details of the contract, quote and invoicing.
Newsletter: your email address and name, only if you signed up.
When you browse the Site, some technical information is also collected automatically through cookies (IP address, browser and device type, pages visited, length of visit). See the “Cookies” article below.
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Why we use your information
Your information is only used for the following purposes:
Answering your questions and preparing your quote.
Scheduling, carrying out and following up on your work, including after-sales service and our warranties.
Invoicing our services and meeting our legal, tax and accounting obligations.
Sending you our newsletter and promotions, only if you have agreed to it.
Protecting our forms against automated submissions (spam).
Measuring Site traffic in order to improve it.
We do not use your information for other purposes without obtaining your consent again, unless the law permits or requires it.
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Your consent
By sending us your information, for example by filling in our form, you consent to it being used for the purposes described above. Your consent to receive our newsletter is separate and optional: it is never required to get a quote or our services.
You may withdraw your consent at any time by writing to [email protected]. For the newsletter, simply click the unsubscribe link in each email.
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Sharing your information
Your information is never sold, rented or exchanged.
We only share it when necessary, and only the information required:
With our service providers who help us run the company and the Site: web hosting, Google (Google Analytics and reCAPTCHA), Cloudflare (Site security and performance), Mailchimp (newsletter) and our accounting service. They are contractually bound to protect your information and to use it only for the service they provide us.
With our subcontractors and material suppliers, when needed to carry out your work (for example, the job site address for a delivery).
When the law requires it, in particular following a court order or a request from a competent authority.
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Information kept outside Québec
Some of our providers, including Google, Cloudflare and Mailchimp, may host or process information outside Québec, among others in the United States. Before entrusting information to them, we assess whether it will receive adequate protection, as the law requires. Information processed outside Québec may be subject to the laws of the place where it is located.
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Cookies and measurement tools
A cookie is a small text file placed on your device by your browser. The Site uses:
Essential cookies: needed for the Site to work properly and stay secure, including through Cloudflare. They cannot be turned off.
Google reCAPTCHA: protects our forms against automated submissions. Its use is subject to Google’s privacy policy and terms of service.
Google Analytics: measures Site traffic (pages viewed, length of visit, device type, referral source). This data is aggregated and is not used to identify you. Google Analytics is only enabled if you accept it.
Your choice
On your first visit, a banner lets you accept or refuse cookies that are not essential. Until you make a choice, only essential cookies are used. You may change your choice at any time using the “Manage cookies” link at the bottom of the Site, or delete cookies in your browser settings. You may also block Google Analytics with the Google Analytics opt-out add-on.
Advertising
To date, we use no advertising cookies or tools (for example the Meta/Facebook pixel or Google Ads). If we decided to use some in the future, this policy would be updated beforehand, and those tools would only be activated with your consent, through the cookie banner.
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Retention period
We keep your information only for as long as needed for the purposes for which it was collected:
A quote request that did not lead to work is kept for one year at most.
Records of completed work are kept for the duration of our warranties and the period required by tax laws.
Your email address is removed from our newsletter as soon as you unsubscribe.
Once this period has passed, the information is securely destroyed or anonymized.
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Security of your information
We take reasonable measures to protect your information against loss, theft and unauthorized access, use or disclosure: access limited to the people who need it for their duties, passwords, a secure connection to the Site (HTTPS) and reputable providers.
If a confidentiality incident presented a risk of serious harm, we would notify the Commission d’accès à l’information and the people concerned without delay, as the law requires.
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Your rights
At any time, you may:
Access the personal information we hold about you.
Have corrected any information that is inaccurate, incomplete or ambiguous.
Withdraw your consent to the use of your information, subject to our legal and contractual obligations.
Request deletion of information that is no longer needed.
Obtain a copy of the information you provided to us in a structured, commonly used technological format.
To exercise any of these rights, write to the person responsible for the protection of personal information at [email protected]. We will reply within 30 days. We may ask you to confirm your identity.
The Site and our services are intended for adults. We do not knowingly collect personal information from anyone under 14 without the consent of a parent or guardian.
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Changes to this policy
We may update this policy, for example if our practices or the law change. The version in force is always published on this page, with its update date. For any significant change, a notice will be posted on the Site.
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Contact us
For any question or complaint about this policy or the way we handle your information, contact the person responsible for the protection of personal information:
